About Me

I’m the unicorn you’ve been searching for. 😂

Thanks for stopping by! I wanted to use this space to share a little more about me and what I’m passionate about outside the office. When I’m not working, you’ll probably find my wife, Lindsay, and me outdoors somewhere—riding bikes, hiking, traveling, or just hanging out in the backyard with our dogs: Ricky, Cal, and Carly. I’m a big believer in unplugging on weekends and stepping away from screens to maximize my downtime and re-energize.

I don’t know if I officially qualify as a foodie, but I love to cook, host family dinners, and—of course—eat. Lindsay and I are always planning our next adventure, and more often than not, our itinerary is shaped by the places we want to eat. So… maybe that does make me a foodie after all.

Together—this is a second marriage for both of us—we have three amazing kids: Jack (26), Lucy (23), and Josh (21). They’re all off doing their own thing now, each pursuing work that aligns with their passions. I couldn’t be more proud of them.

They say a picture’s worth a thousand words, so I hope you enjoy the collage.

Looking forward to connecting soon!

🏆 Career Stats 🦄

NPS Grand Slam
Took NPS from 9 to 37 — still waiting on that MVP trophy.

Operational Efficiency All-Star
Helped maintain 83.4% gross margins, well above the SaaS league average.

Acquisition Assist
VoC insights contributed to a $4M revenue-boosting acquisition — call me the cleanup hitter.

OPEX Reduction Pro
Sliced $500M off operational expenses. No big deal. (Okay, kind of a big deal.)

CSAT Comeback Kid
Turned CSAT around from 55% to 85% — transforming frowns into fans.

Digital Deflection MVP
Increased digital containment by 25%, saving time, money, and customer frustration.

Agent Whisperer
Reduced advisor attrition to industry benchmarks — happy teams, happy dreams.